Maison Appetit

Peace-of-Mind Promise

Shop calmly. If it’s not right, we’ll guide you through a discreet return or exchange — with no awkward explanations.

Simple process
Discreet support
Returns & exchanges
Real human help

Quick policy summary

Returns
Within 30 days of delivery
Exchanges
Within 60 days of delivery
Condition
Unused, unaltered, with original packaging
Support
We help you choose the best option (refund or exchange)

If you’re unsure whether your item qualifies, message us — we’ll respond discreetly and clearly.

How returns work

  1. Contact us with your order number and what you’d like to do (return or exchange).
  2. We guide you through the next step and provide return instructions.
  3. Send it back securely (use a tracked service where possible).
  4. We process quickly once the return is received and checked.

We keep communication respectful and discreet. No judgement. No awkward questions.

How exchanges work

  1. Tell us your preferred size/fit and we’ll help you pick the best match.
  2. Return your item following our instructions.
  3. We dispatch your exchange as soon as the return is confirmed (subject to stock).

If you’re between sizes, we can advise the most comfortable option for your product type.

Eligibility & condition

To keep the process fair and hygienic, returned items must be:

  • Unused and unaltered
  • Returned with all original packaging (where applicable)
  • In a condition suitable for inspection

If something arrived damaged or incorrect, contact us immediately — we’ll prioritise a solution.

We’ll always speak in a calm, respectful way — this is a luxury experience from start to finish.

FAQ

Do I need to explain why I’m returning?
No. You can simply tell us you’d like a return or exchange. We keep everything discreet and simple.
How long do refunds take?
Once your return is received and checked, we process the refund promptly. Your bank/payment provider may take additional time to reflect it.
Can I exchange for a different size?
Yes. Tell us your measurements and we’ll guide you to the best fit before we confirm the exchange.
Is the process discreet?
Yes. We keep communication and packaging privacy-first. If you have special privacy needs, message us and we’ll help.
What if I received the wrong item?
Contact us immediately with your order number and a photo of what you received. We’ll prioritise a fast fix.

Need discreet help?

Talk to a real person for returns, exchanges, sizing or delivery questions — calm, respectful support.

WhatsApp Support