Versand

Shipping Policy

Discreet & Secure Worldwide Shipping

At Maison Appetit, we understand that privacy, reliability, and transparency are essential — especially when purchasing intimate, handmade leather lingerie.
Every order is handled with care, discretion, and professionalism from the moment it leaves our atelier until it arrives at your door.

Order Processing Time

  • All Maison Appetit pieces are handmade or small-batch prepared.

  • Orders are typically processed within 1–3 business days.

  • During high-demand periods or limited collections, processing may take up to 4 business days.

Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Locations

We currently ship to:

  • 🇺🇸 United States

  • 🇬🇧 United Kingdom

  • 🇪🇺 European Union

  • 🌍 Selected international destinations

If your country is not listed at checkout, please contact us before ordering.

Shipping Methods & Delivery Times

Estimated delivery times after dispatch:

  • United States: 5–9 business days

  • United Kingdom: 4–8 business days

  • European Union: 5–10 business days

  • International: 7–14 business days

Delivery times are estimates and may vary due to customs procedures, local carriers, or seasonal delays.

Discreet Packaging (Guaranteed)

Your privacy is fully respected.

  • No brand logos or product descriptions on the package exterior

  • Neutral sender name on shipping labels

  • Plain, unbranded packaging

  • No indication of lingerie or leather products

No one will know what’s inside — only you.

Customs, Duties & Taxes

  • International orders may be subject to customs duties or import taxes, depending on your country.

  • These fees are not included in the product or shipping price.

  • The customer is responsible for any customs-related charges.

Maison Appetit complies with all international shipping and export regulations.

Tracking & Delivery Responsibility

  • All shipments include tracking information.

  • Once a package is marked as delivered by the carrier, responsibility transfers to the recipient.

  • Please ensure your shipping address is accurate and accessible.

If you experience any delivery issues, contact us immediately so we can assist.

Lost or Delayed Packages

While rare, delays or losses can happen due to carrier or customs issues.

  • If your package has not arrived within the estimated timeframe, contact us.

  • We will work with the carrier to investigate and resolve the issue.

We are committed to fair and transparent resolutions.

Incorrect Address or Failed Delivery

  • Orders returned due to incorrect or incomplete addresses may require reshipping fees.

  • Please double-check your shipping details before completing checkout.

Contact & Support

If you have any questions regarding shipping, delivery, or discretion:

📧 support@maisonappetit.com

Our team is here to help — discreetly and professionally.