Shipping & Privacy

Discreet Shipping

A luxury experience — kept private. Every order ships in plain, unbranded packaging with secure, trackable delivery.

Plain packaging
No branding on the parcel
Tracked delivery
Privacy-first support

Plain packaging

Your parcel arrives in simple, unbranded packaging. Nothing on the outside reveals what’s inside. Designed for shared homes, gifting, and anyone who values privacy.

  • No logo or product imagery on the parcel
  • Neutral outer packaging to avoid attention
  • Discreet paperwork (no explicit product naming on the outside)
Tip: If privacy is important, we recommend shipping to a trusted address or adding delivery instructions at checkout.

Secure delivery

Every shipment is handled with care and sent using secure, trackable delivery so you can follow your parcel from dispatch to arrival.

  • Tracking provided as soon as your order is dispatched
  • Careful packing to protect the shape and finish of your pieces
  • Support if anything goes wrong — missing, delayed, or damaged delivery
If you miss delivery, follow the courier’s instructions to reschedule or redirect where available.

What your delivery will look like

We remove the awkwardness by design. Here’s what you can expect:

On the box

Plain packaging with a standard shipping label — no branding and no product clues.

Sender name

A neutral sender format may be used on the label for discretion (where applicable).

Payment descriptor

Your bank statement may show a neutral business descriptor depending on your payment method.

Inside the parcel

Your items are protected and presented carefully — with a premium, respectful experience.

Privacy & personal data

We only use your personal data to deliver your order and support you. We do not sell your data.

  • Your delivery details are shared only with the courier to complete shipping.
  • We keep communications discreet and respectful.
  • We design the experience to feel calm, premium, and private.
If you have special privacy needs, message us and we’ll help you choose the safest delivery option.

FAQ

Will anyone know what’s inside the package?
No. The parcel is plain and unbranded. There are no product names or images on the outside.
Does the shipping label say “Maison Appetit”?
The label does not display product details. A neutral sender format may be used where applicable for additional discretion.
Can I ship to a different address?
Yes — you can choose any address at checkout. For maximum privacy, consider a trusted address or a location where you can receive deliveries personally.
What if I miss the delivery?
Use the courier tracking link to reschedule or redirect where available. If you need help, message us and we’ll guide you.
What if my parcel is delayed or missing?
Contact us and we’ll help immediately. We’ll review tracking and work with the courier to resolve it quickly.
Do you include an invoice inside the parcel?
We keep documentation discreet. If you need a specific format for gifting or privacy, message us before ordering.

Need help choosing the most discreet option?

Talk to a real person — quick, respectful support for delivery and privacy questions.

WhatsApp Support